SilverSprings

occflsilversprings



THIS VIRTUAL BRANCH SPONSORED BY: SILVER SPRINGS RESTAURANT
Silver Springs Restaurant



In July, 2017, OCCU complied with a 2014 Crime Prevention Through Environmental Design “CPTED” recommendation to fence in around the generator, and complied with a 2016 Information Security Risk Assessment And Penetration Testing “ISRA” recommendation to secure external machinery.



In June, 2017, we wrapped up a 5-6 months Credit Report upgrade from Equifax Beacon 9.0 to FICO 9v. This will provide us with the most current and more accurate credit reports. This process involved collaboration between CU*Answers, CU*South, Zoot, & Equifax.



In June, 2017, we added a new “Self Service” option for our members who still use personal checks. Members may now go online to RE-ORDER their own checks. This new service can be found on our website under Product & Services drop down menu, then click on “Checking Accounts & Re-Order Checks”, -OR- found in our “It’sMe247” online banking, under Info Center, then click on Helpful Links and look for “Re-Order Checks”. No longer does a member have to come in or call in to Re-Order Checks.



In May, 2017, we wrapped up a triple conversion to a joint venture w/CFPI & Cox Business on TV, Telephones, & Back-up Internet. This required an upgrade to our Telephone Server. (This was a cost saving move so we may keep expenses down and continue offering our members low loan rates, and high investment rates.)



In April, 2017, we upgraded our Falcon Real Time monitoring of Debit Card transactions to 100%. Since this was done at the end of the month, we’ll say this is effective May 1st, 2017. (This provides more Fraud Protection for our members and OCCU is absorbing the additional cost.)



In March, 2017, we turned on/activated a new feature in our e-Alerts. Members now have Text Messaging within e-Alerts in our online banking. We are rolling this out Free of Charge to our members.



In March, 2017, we worked with our Program Administrator, Allied Solutions, to upgrade our CL/CD Program from $40K Max, to $50K Max so our members will have more coverage on their collateral loans.



In February, 2017, we worked with our Program Administrator, Allied Solutions, to upgrade our GAP Program to a Refundable and 120 days delinquent product so our members will be able to enjoy our new “Skip-A-Pay” program beginning this December, 2017.



In January, 2017, the FL-OFR and NCUA designated Ocala Community Credit Union as a Low-Income Credit Union. This will provide us with access to more services for our community.



In January, 2017, Ocala Community Credit Union wrapped up an IT Conversion that began in October, 2016. This IT Conversion included NEW Servers with more space and much faster service. Maintenance & Monitoring Support by both CU*Answers & CU*South. In addition, we updated our email service. This replaced our local IT service provider from January, 2016 below.


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In December, 2016, Ocala Community Credit Union changed Mortgage Partners to obtain quality service for our members and staff. QRL Financial Services offers Conventional, Jumbo, FHA, VA, HARP 2.0, Primary, 2nd Homes, or investment properties, with low down payments. This replaces our partner from March, 2014 below.


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In November, 2016, Ocala Community Credit Union upgraded it’s Drive-Thru NCR ATM to handle EMV Chip Cards.


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In November, 2016, Ocala Community Credit Union upgraded it’s Cash Advance Processing Machine to allow our members to either swipe, insert, or tap their MasterCards.


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In October, 2016, Ocala Community Credit Union began issuing new EMV Chip Cards (Credit Cards) to members as their cards expire.


SHAZAM Boltz P2P
In September, 2016, Ocala Community Credit Union introduced another P2P option for our members. Now, members can send money to anyone, anywhere, using their SHAZAM Bolt$ App. This service is instant and there is only a $1.00 per transaction charge. This is not to be confused with our P2P service in our Online BillPay as introduced below in June, 2015.


08-2016 Visa Debit Card
In August 2016 Ocala Community Credit Union enhanced its Debit Card Activation to streamline the process for our members. No longer does a member have to call in for a reference number to change the pin number for their Visa Debit card. Now, when they call to activate their card they can choose their own pin number at the same time 24/7.


It'sMe247 Online Banking Community Logo
In June, 2016, Ocala Community Credit Union enhanced its online Membership Application Process (MAP) to be more efficient and user friendly to those wanting to join OCCU.


A2A Transdfers
In May, 2016, Ocala Community Credit Union added A2A Transfer service for our members for a small $2.00 per transaction fee or FREE if the money coming in is going towards a loan payment.



In January, 2016, Ocala Community Credit Union wrapped up an IT Conversion from one local company to another to increase IT Security, receive more efficient service, and added a NAS to store our old data. This replaced the local IT Service Provider from April, 2015 below.


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In November, 2015, Ocala Community Credit Union upgraded its E-Safe service to “My Virtual Strongbox” so members can now upload their personal documents, financials, photos, and receive e-receipts, and send/receive e-docs and e-loans. This upgraded service to our membership continues to be Free of Charge for limited storage space. Members have the option to purchase additional space without having to call or come into the credit union.


11-11-2015 Credit Score - Online Banking
In November, 2015, Ocala Community Credit Union introduced “Credit Score” in private online banking if the member applied for a loan product within the last 100 days. In addition, if a member applied for multiple loans over a 12 month period, a button will appear for the member to see “Previous Credit Scores”. This new service to our membership is Free of Charge.


11-01-2015 ProductsCardsMyPic
In November, 2015, Ocala Community Credit Union introduced “myPic Studios” where members can pay a $15.00 fee and get their personalized, or stock photos, printed on their Visa Debit Cards. (Note: Stock photos include, but are not limited to, Zombie photos)


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In October, 2015, Ocala Community Credit Union upgraded its SHAZAM Bolt$ App service to include “Transaction Control” where our members can instantly block and unblock their Visa Debit Cards. This upgraded service to our membership is Free of Charge.


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In June, 2015, Ocala Community Credit Union upgraded and consolidated its forms provider to CONMARSystems. This allowing for integration into our new Core Processing System, electronic signatures, and faster service to our new and existing members.


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In June, 2015, Ocala Community Credit Union upgraded its checks provider to Main Street to offer our members more selection at lower prices.


p2p - Free of Charge

In June, 2015, Ocala Community Credit Union upgraded its online BillPay to included many new features and one of them is p2p. This upgrade to our membership is Free of Charge.



In June, 2015, Ocala Community Credit Union upgraded its telephone teller to “CUTalk” providing our members with a toll free number to call in. In addition, we have your choice of English or Spanish to choose from. This upgraded service to our membership is Free of Charge.


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In June, 2015, Ocala Community Credit Union upgraded its online banking service to “ItsMe247” providing many more user friendly services to our members Free of Charge.


CU South Logo
In June, 2015, Ocala Community Credit Union converted over to an upgraded core processing system, CU*South, this gives both the employees and members many new benefits. This came with many of the features listed above and an improved online loan application, with new online membership application.


05-2015 SHAZAM Istant Issuance Debit Cards
In May, 2015, Ocala Community Credit Union introduced “Instant Visa Debit Cards” so our members whom had their cards lost or stolen no longer have to wait the 7-10 business days for a replacement. This new service is being rolled out to our membership as Free of Charge.



In April, 2015, Ocala Community Credit Union wrapped up a 4 month process of replacing all of its Dell WindowsXP computers with new Dell Windows 7 computers with the assistance of its local IT Service Provider, Technology Concepts.


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In September, 2014, Ocala Community Credit Union added e-Statement Notification Messages for the benefit of our members.


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In July, 2014, Ocala Community Credit Union added a Login Image and Sophisticated Challenge Questions to further enhance the security of our member’s online banking.


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In April, 2014, Ocala Community Credit Union added Stronger Password Technology to enhance the security of our member’s online banking.


Capital Mortgage Funding-Fairway
In March, 2014, Ocala Community Credit Union partnered with Capital Mortgage Funding to enhance our mortgage product line. •Mortgages for purchases or refinancing, •Conventional, Jumbo and FHA, VA, 203K and USDA/RD, •Special first time homebuyer programs, •Programs for self employed and commissioned members, •Second homes and rental properties. (In December, 2016 we changed partners to upgrade this service – see above.)


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In February, 2014, Ocala Community Credit Union upgraded its online banking bill-pay service to OneClick. This upgraded service to our membership is Free of Charge.


mobiledeposit 12-2013 Ocala CCU Deposit App
In December, 2013, Ocala Community Credit Union partnered with Malauzai through Corporate America to enhance this Mobile Check Deposit service with our own OCCU App. This is an upgrade to our service we rolled out in December, 2012 below. Remains Free of Charge to our members. (Click on Smartphone in above photo for more information.)


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In November, 2013, Ocala Community Credit Union added an “Online Loan Application” to its long list of other services; Online Banking, Mobile Banking, Website Hosting/Wordpress, Check Images, and eStatements.


shazam
In October, 2013, Ocala Community Credit Union introduced SHAZAM Bolt$ App giving our members; account balances, ability to set their own e-alerts via text or email, and ability to search for ATM’s on their smartphones Free of Charge. (Yes, 3 years ahead of Visa’s requirement for financial institutions to make this available in October 2016.)


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In October, 2013, Ocala Community Credit Union upgraded its Debit Card and ATM Services nationwide with SHAZAM’s network, and complimented this with the Presto! network’s 24hr ATM’s found in Publix Stores. These are all in addition to the OCCU’s 24hr ATM’s here in Ocala, FL. All Free of Charge.



In April, 2013, Ocala Community Credit Union upgraded its’ ATM at the City of Ocala’s Citizen’s Center with a brand new 24hr Walk-Up ATM. An awning was later added in February, 2014. This provides 24hr service to our entire community. These ATM’s remain Free of Charge for our members.



In March, 2013, Ocala Community Credit Union added a brand new ATM in the lobby of the Ocala Police Department where our community can access 24hrs a day. These ATM’s remain Free of Charge for our members.


12-2012 Jeanie-mobile-check-deposit-App
In December, 2012, Ocala Community Credit Union introduced Remote Deposit Capture “RDC” as Mobile Check Deposit service to our membership Free of Charge through our partner Vantiv with the Jeanie Mobile Check Deposit App. (In December, 2013 we changed vendors to upgrade this service – see above.)


sprint-logo1Sprint Business
In November, 2012, Ocala Community Credit Union partnered with Sprint to offer its members 10% off their monthly Sprint bill, and our Business Members 15% off their monthly Sprint Bill.



In October, 2012, Ocala Community Credit Union became Bilingual to help support the Spanish Only Speaking communities in our field of membership.