In July 2024, OCCU turned back on a feature in It’sMe247 & OcalaCCU App where our members can change their phone numbers and addresses w/out having to call or come into the credit union. When a member makes a change, a notification is sent to the credit union and an employee will review & approve. In addition, this places a tracker on the member’s account for auditors and examiners as confirmation the member requested such changes. This feature was originally turned on around July 09, 2019. (Not sure if one of the updates turned this feature off.) – We are sorry for the inconvenience this has caused.
In July 2024, OCCU is monitoring this World Event (CROWDSTRIKE) and verifying we are safe & sound…
Core Processor & Network Services (CU*South): OCCU is protected from this event.
Credit Card Processor & Cash Advances (FIS): OCCU Credit Card Portfolio is protected from this event.
GAP, & VSP Services (ASG): OCCU member products are protected from this event.
ACH, Wires, & Check Imaging (Corporate America): OCCU members are protected from this event.
Debit Card & ATM Processor (SHAZAM): OCCU Debit Cards & ATMs are protected from this event.
Electronic Forms/Signatures (eDOC Innovations): OCCU Electronic Forms/Signatures are protected from this event.
BillPay (Jack Henry): OCCU BillPay is protected from this event.
Debit Card Manufacturer (CPI Group): Our physical debits cards, chips, and magnetic strips are protected from this event.
Again, OCCU is safe & sound since 1953.
In July 2024, OCCU Vendor, FIS, migrated our Credit Card Portfolio from TBS to P1C. The conversion took place over the weekend of July 12-14th. (This project began in February 2024 – 6 months project!)
* July 15, 2024 Update: OCCU’s Cash Advance Machines Updated & Working, ChexSystems is working, Credit Card Reports coming in, however not the ACH files,
* July 16, 2024 Update: OCCU gained access to Dispute Resolution Center, & eZcard working for members.
* July 17, 2024 Update: OCCU gained access to Ticket Portal, ACH files began coming in, however not matching up to reports. Late Afternoon, Mastercard database P1C is up, and we have access.
* July 18, 2024 Update: OCCU & Financial Educators FCU confirmed payments are coming in and posting correctly.
* July 25, 2024 Update: 3 out of 4 July Cash Advances have now been posted correctly to members’ accounts with 1 being researched. TransUnion is not one OCCU has been reporting to, and TransUnion took advantage to send out soliciting emails to gain our business. – We will look into this in next 60-90 days. We can obtain large payments over $999.99 as P1C combines on their reports – look for code 65, not sending out separately like TBS did. FIS Sunset Safe Forms w/this migration, thus clients will just put in a ticket for whatever forms they need.
* July 26, 2024 Update: Gained access to CardPro Connect, the 10th FIS Database requiring unique id’s and passwords. Most likely will not have a need for this.
* Pending: Reports not matching up to ACH Files – Credit Unions cannot balance! (FIS is aware and is currently working on this.)
* Pending: FIS informed us that credit card transactions are posting twice, and they are working on this. (07/24/2024 Update: FIS is claiming they reversed these double posting, however, have failed to provide us proof on member’s individual accounts. 07/25/202 Update: FIS is looking into this.)
* Pending: FIS & CU*South disconnect as payments made through It’sMe247 or OcalaCCU App are showing up in FIS P1C Database, but NOT in CU*South’s CU*Base Database, thus sending out delinquency notices. (07-24-2024 Update: FIS was incorrect when they said there would be no impact to their clients. Turns out we have to work a big report and manually update FIS P1C Database w/proper 9-digit codes in proper field under proper tab.)
* Pending: FIS & CU*South disconnect as new cards ordered on Monday, 07-22-2024, – More details to come. (Update: We are conducting a manual process on these accounts today 07-25-2024 and hopefully will be resolved tomorrow, 07-26-2024 – Did NOT work!)
In July 2024, OCCU updated its Receipt Printer Option to Native Receipts as to save teller’s time on having to sign on to so many printers and provide our members with new format with more information.
In July 2024, OCCU, in coordination with SHAZAM and Absolute Financial Services, upgraded its Smart ATMs at the offices. Upgrades included: Windows Security Updates, RMM, TLS 1.2, and Data Exchange. (This project took 2 months to complete after Sunsetting Dial Up Project below.)
In June 2024, we enhanced our Check Hold Notice to larger font and placed with RED background and added in a second spot so there are two places for this notice on our Smart ATMs. No more excuses for members to claim they didn’t see this Check Hold Notice!
In June 2024, OCCU updated its brochures with new interior photos and cleaned up OCCU App Logos. Click on the OCCU brochures below to view…
OCCU Brochure – Outside
OCCU Brochure – Inside
In May 2024, Spectrum came out and replaced both the router & modem for our Marion Oaks Branch at no cost to us, existing customer.
In May 2024, OCCU added a Tutorial Page to assist our members in using our It’sMe247 Online Banking, OcalaCCU App, and more. (Click on above logo to visit this new page.)
In May 2024, Due to SHAZAM sunsetting Dial Up, Ocala Community Credit Union upgraded these two ATMs from Dial Up to Broadband/Internet in coordination with SHAZAM, Ocala Fiber Network, & Absolute Financial Services. These went from taking 12-15 seconds through Dial Up to now only 1 second through Ocala Fiber Network from the time the user completes their selection and sends encrypted to SHAZAM and back asking you to remove your card. – Yes, Amazingly Fast! In addition, these will be up & running more reliably now. This project took months. Thanks goes out to Eric & Edward of Ocala Fiber Network in assisting with these updated configurations. (L-R: Ocala Citizen’s Center, Ocala International Airport)
In April 2024, SHAZAM Sunset Dial Up ATMs, thus OCCU pulled its ATM out of the Ocala Police Department. Timing on this was good as our ATM Agreement with Ocala PD was up and this would not have been cost effective to upgrade to broadband/internet service due to SHAZAM’s new monthly billing for such and lack of usage at that location. (Special Thanks to Steve, & Mr. Hope of OcalaPD for assisting with this removal.)
In April 2024, OCCU converted our Investment Portfolio over to UBS Wealth Management USA to save on the new monthly fees our other investment firm was going to begin charging us. In addition, we discovered that UBS provides our statement online by 2nd business day of the month vs our old investment firm taking 3-4 business days to get it to us.
In March 2024, OCCU worked with SHAZAM to update all our ATMs surcharge fee to $5.00/transaction. Note, this is only a surcharge for those that choose not to do their banking with us. OCCU Members continue to enjoy Surcharge Free ATM Networks locally and around the country. (We haven’t updated this non-member surcharge fee since April 2022 as show on that page.)
In February 2024, OCCU turned on a new feature at our Citizen’s Center Triton ARGO ATM where now at the end of your transaction you have a choice of a receipt or not. (Hopefully, this will prevent all the trash of discarded receipts on the ground.)
eDOC Alert – ConnectWIse ScreenConnect Vulnerability
In February 2024, OCCU’s vendor, eDoc alerted us that there was a vulnerability with a service they use called ConnectWise ScreenConnect which was immediately patched, and no information was compromised. In addition, OCCU verified with its other vendor, Virtual Strongbox that they do NOT use this service/product so we all good here. Again, OCCU is safe & sound since 1953.
Urgent: Addressing FortiGuard Critical Vulnerabilities – Immediate Action Required
In February 2024, OCCU has confirmed with our Core, CU*SOUTH, and our Debit Card Servicer, SHAZAM, that we are not affected by this newly discovered vulnerability in cyber security. Again, OCCU is safe & sound since 1953.
In January 2024, ASG Results turned on a new feature for us that will assist us in being more competitive in selling Vehicle Service Protection on our auto loans. In addition, we’ve updated our insurance page of our website reminding our members that our VSP is TRANSFERABLE. – click on above logo to learn more.
In January 2024, OCCU had its Backwater Flow Valves inspected/services to stay within government regulations on these devices.
In January 2024, OCCU updated its brochures with replacing “Whiskers” the manatee with a Horse to represent the Horse Captial of the World that we service, included more App details for potential members that like using Apps, and a few other things. Click on the OCCU brochures below to view…
OCCU Brochure – Outside
OCCU Brochure – Inside
An FIS® vendor, Citrix™, has alerted users to critical vulnerabilities
In January 2024, OCCU received the above notification from its vendor, FIS. OCCU verified with its core, and other vendors, that we are not affected by this vulnerability. FIS has already addressed this situation, so our Credit Card members are protected. Again, OCCU is safe & sound since 1953.
In January 2024, OCCU had the A/C & Heat serviced with new Heat Control Panel replaced on one of the units. Ocala Community Credit Union is keeping this twelve year old equipment running like new for the comfort of our members and staff.
SecureWorks Security Advisory – Ivanti vulnerabilities (CVE-2023-46805, CVE-2024-21887) in widespread exploitation
In January 2024, OCCU received this vulnerability notification and verified with our Core, CU*SOUTH, that we are not affected by these new vulnerabilities. Again, OCCU is safe & sound since 1953.
In January 2024, OCCU converted all of its computers over from Windows10 to Windows11. This was coordinated when our core/network services, CU*SOUTH, became ready for support of such. Thanks Ron & Alex for all your assistance with this conversion. This conversion went smoothly over 01-11-2024 & finishing touches 01-12-2024.
In January 2024, OCCU converted over to a new telephone/fax vendor as a cost saving measure using the same system (VOIP) our prior vendor used. We began researching this new vendor back in August 2023 and after doing all our Due Diligence, we converted 01-05-2024. The switching over was seamless and we had a notification on top of our website informing our members of this up-coming conversion and provided our other service, 844.785.2171 CUTalk – English/Spanish, as a backup for our members.
OCCU Updates Archives:
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