In September 2024, OCCU completed Phase 1 of our remodeling of our Main Office to provide bullet proof teller station for our staff. Added many new cameras in addition to keeping our older cameras in service. Staff are very pleased, and the majority of our members are very pleased. (Thank you, Genesis Construction and their sub-contractors, VisionTek, and Siebold Security for making this happen.) – FYI, OCCU is currently in Phase 2 of our remodel which shall be completed very soon on the other end of the building. (Out with the old Kiosk/Teller Islands as too many issues with that setup.)
In August 2024 thru September 2024, OCCU had the above banner on the front page of our website informing our members that we are closing this Mairon Oaks Branch. For our Marion Oaks Community we have our Main Office Open and have moved all staff over to this main office to support you. In addition, we have the following available to you, so you don’t have to travel into our main office if you wish not to…
Withdrawals:
* Over ten thousand Surcharge Free ATM’s.
* Cash Back @ Publix and other Supermarkets.
Deposits:
* Smart ATM
* Night Drop
* Mobile Check Deposit/Remote Deposit Capture (RDC) within OcalaCCU App.
Balance Inquiries, eStatements, Transfers, Pay Bills, & More:
* 844.785.2171 CUTalk – English & Spanish (Telephone Teller)
* It’sMe247 Online Banking – eStatements, Balances, Transfers, BillPay, & More.
* OcalaCCU App – eStatements, Balances, Transfers, BillPay, Purchase Certificates (CDs), & More.
It’s OCCU Wherever You Go!
In August 2024, OCCU had the above banner/post on the front page of our website due to limited staffing during Hurricane Debby. (This storm caused damage to our members and our community.) Our lobbies at both offices were back open the next day, 08-06-2024.
In July 2024, OCCU was updating plug ins within WordPress only to discover one of the updates was corrupt. After regaining access to our website, we deleted “User Feedback Plug-in” and all is well.
In July 2024, OCCU turned back on a feature in It’sMe247 & OcalaCCU App where our members can change their phone numbers and addresses w/out having to call or come into the credit union. When a member makes a change, a notification is sent to the credit union and an employee will review & approve. In addition, this places a tracker on the member’s account for auditors and examiners as confirmation the member requested such changes. This feature was originally turned on around July 09, 2019. (Not sure if one of the updates turned this feature off.) – We are sorry for the inconvenience this has caused.
* 08-08-2024 – 08-13-2024: Discovered when we did adjustments to our A2A for PIB services, this affected our members’ ability to change their address/phone numbers online or through our app. All Fixed!!!
In July 2024, OCCU is monitoring this World Event (CROWDSTRIKE) and verifying we are safe & sound…
Core Processor & Network Services (CU*South): OCCU is protected from this event.
Credit Card Processor & Cash Advances (FIS): OCCU Credit Card Portfolio is protected from this event.
GAP, & VSP Services (ASG): OCCU member products are protected from this event.
ACH, Wires, & Check Imaging (Corporate America): OCCU members are protected from this event.
Debit Card & ATM Processor (SHAZAM): OCCU Debit Cards & ATMs are protected from this event.
Electronic Forms/Signatures (eDOC Innovations): OCCU Electronic Forms/Signatures are protected from this event.
BillPay (Jack Henry): OCCU BillPay is protected from this event.
Debit Card Manufacturer (CPI Group): Our physical debits cards, chips, and magnetic strips are protected from this event.
Again, OCCU is safe & sound since 1953.
In July 2024, OCCU Vendor, FIS, mandated a migration of our Credit Card Portfolio from TBS to P1C. The conversion took place over the weekend of July 12-14th. (This project began in February 2024. 6-8 months project!)
* July 15, 2024 Update: OCCU’s Cash Advance Machines Updated & Working, ChexSystems is working, Credit Card Reports coming in, however not the ACH files,
* July 16, 2024 Update: OCCU gained access to Dispute Resolution Center, & eZcard working for members.
* July 17, 2024 Update: OCCU gained access to Ticket Portal, ACH files began coming in, however not matching up to reports. Late Afternoon, Mastercard database P1C is up, and we have access.
* July 18, 2024 Update: OCCU & Financial Educators FCU confirmed payments are coming in and posting correctly.
* July 25, 2024 Update: 3 out of 4 July Cash Advances have now been posted correctly to members’ accounts with 1 being researched. TransUnion is not one OCCU has been reporting to, and TransUnion took advantage to send out soliciting emails to gain our business. – We will look into this in next 60-90 days. We can obtain large payments over $999.99 as P1C combines on their reports – look for code 65, not sending out separately like TBS did. FIS Sunset Safe Forms database w/this migration, thus clients will just put in a ticket for whatever forms they need.
* July 26, 2024 Update: Gained access to CardPro Connect, the 9th FIS Database requiring unique ids and passwords after sunsetting FIS Safe Forms database. Most likely will not have a need for this.
* July 30, 2024 Update: FIS completed reversing out the double transaction posting, and we can now confirm. Payments are now showing up on both P1C and CU*Base. Credit Card Ordering appears to be working.
* July 31, 2024 Update: Cash Advance on remaining member was corrected.
* August 07, 2024 Update: Statements now reflect payments to “Credit Card Services” instead of Visa. In Addition, the BillPay that was deleted; OCCU is instructing whoever calls in to set it up again.
* August 08, 2024 Update: FIS sent reports to fix 16th – 18th, however 15th is still out of balance!
* August 14, 2024 Update: Random Lates Fees Issue Fixed, Per Samantha w/FIS.
* August 16, 2024 Update: FIS called & went over balancing and where to look for data needed. Most now balanced with minor issues that will be resolved on Monday, 08/19/2024.
* August 21, 2024 Update: Payments, from cutoff August 16th-Present, from CU*South to FIS now showing up in FIS database. (After Questioning CU*South today: There was a connection disruption that caused the files to be delayed.)
* August 26, 2024 Update: FIS is unable to Re-Imburse OCCU of CU*South’s Integration Fee related to TBS-P1C Migration. – Per Christopher @ FIS.
* September 05, 2024 Update: FIS fixed the 08/29/2024 issue where each financial institution is able seeing each other’s number information that opened their system up to vulnerabilities.
* September 06, 2024 Update: From FIS in regard to cards taking up to 4 weeks to get processed since Migration back in July… there was a known issue where the cardstock and product profile did not match. CardPro corrected these errors and rerun the records. Production is running as expected now.
* September 16, 2024 Update: Issues with 09-06-2024 payment delays were contributed to our core processor CU*South and is now resolved.
* Pending: With P1C there is no report for renewals at this time. – Update 09-16-2024: FIS is working on a solution for this.
* Pending: 09-05-2024 It has come to our attention that our members who have a Mastercard with the credit union are all receiving letter checks. There are some individuals that opted out of that years ago that are now receiving them again due to the conversion. – Update 09-16-2024: FIS is working on a solution for this.
In July 2024, OCCU updated its Receipt Printer Option to Native Receipts as to save teller’s time on having to sign on to so many printers and provide our members with new format with more information.
08-30-2024: Tellers can, again, send receipts to members instead of printing them out.
In July 2024, OCCU, in coordination with SHAZAM and Absolute Financial Services, upgraded its Smart ATMs at the offices. Upgrades included: Windows Security Updates, RMM, TLS 1.2, and Data Exchange. (This project took 2 months to complete after Sunsetting Dial Up Project below.)
In June 2024, we enhanced our Check Hold Notice to larger font and placed with RED background and added in a second spot so there are two places for this notice on our Smart ATMs. No more excuses for members to claim they didn’t see this Check Hold Notice!
In June 2024, OCCU updated its brochures with new interior photos and cleaned up OCCU App Logos. Click on the OCCU brochures below to view…
OCCU Brochure – Outside
OCCU Brochure – Inside
In May 2024, Spectrum came out and replaced both the router & modem for our Marion Oaks Branch at no cost to us, existing customer.
In May 2024, OCCU added a Tutorial Page to assist our members in using our It’sMe247 Online Banking, OcalaCCU App, and more. (Click on above logo to visit this new page.)
In May 2024, Due to SHAZAM sunsetting Dial Up, Ocala Community Credit Union upgraded these two ATMs from Dial Up to Broadband/Internet in coordination with SHAZAM, Ocala Fiber Network, & Absolute Financial Services. These went from taking 12-15 seconds through Dial Up to now only 1 second through Ocala Fiber Network from the time the user completes their selection and sends encrypted to SHAZAM and back asking you to remove your card. – Yes, Amazingly Fast! In addition, these will be up & running more reliably now. This project took months. Thanks goes out to Eric & Edward of Ocala Fiber Network in assisting with these updated configurations. (L-R: Ocala Citizen’s Center, Ocala International Airport)
In April 2024, SHAZAM Sunset Dial Up ATMs, thus OCCU pulled its ATM out of the Ocala Police Department. Timing on this was good as our ATM Agreement with Ocala PD was up and this would not have been cost effective to upgrade to broadband/internet service due to SHAZAM’s new monthly billing for such and lack of usage at that location. (Special Thanks to Steve, & Mr. Hope of OcalaPD for assisting with this removal.)
In April 2024, OCCU converted our Investment Portfolio over to UBS Wealth Management USA to save on the new monthly fees our other investment firm was going to begin charging us. In addition, we discovered that UBS provides our statement online by 2nd business day of the month vs our old investment firm taking 3-4 business days to get it to us.
In March 2024, OCCU worked with SHAZAM to update all our ATMs surcharge fee to $5.00/transaction. Note, this is only a surcharge for those that choose not to do their banking with us. OCCU Members continue to enjoy Surcharge Free ATM Networks locally and around the country. (We haven’t updated this non-member surcharge fee since April 2022 as shown on that page.)
In February 2024, OCCU turned on a new feature at our Citizen’s Center Triton ARGO ATM where now at the end of your transaction you have a choice of a receipt or not. (Hopefully, this will prevent all the trash of discarded receipts on the ground.)
eDOC Alert – ConnectWIse ScreenConnect Vulnerability
In February 2024, OCCU’s vendor, eDoc alerted us that there was a vulnerability with a service they use called ConnectWise ScreenConnect which was immediately patched, and no information was compromised. In addition, OCCU verified with its other vendor, Virtual Strongbox that they do NOT use this service/product so we all good here. Again, OCCU is safe & sound since 1953.
Urgent: Addressing FortiGuard Critical Vulnerabilities – Immediate Action Required
In February 2024, OCCU has confirmed with our Core, CU*SOUTH, and our Debit Card Servicer, SHAZAM, that we are not affected by this newly discovered vulnerability in cyber security. Again, OCCU is safe & sound since 1953.
In January 2024, ASG Results turned on a new feature for us that will assist us in being more competitive in selling Vehicle Service Protection on our auto loans. In addition, we’ve updated our insurance page of our website reminding our members that our VSP is TRANSFERABLE. – click on above logo to learn more.
In January 2024, OCCU had its Backwater Flow Valves inspected/services to stay within government regulations on these devices.
In January 2024, OCCU updated its brochures with replacing “Whiskers” the manatee with a Horse to represent the Horse Captial of the World that we service, included more App details for potential members that like using Apps, and a few other things. Click on the OCCU brochures below to view…
OCCU Brochure – Outside
OCCU Brochure – Inside
An FIS® vendor, Citrix™, has alerted users to critical vulnerabilities
In January 2024, OCCU received the above notification from its vendor, FIS. OCCU verified with its core, and other vendors, that we are not affected by this vulnerability. FIS has already addressed this situation, so our Credit Card members are protected. Again, OCCU is safe & sound since 1953.
In January 2024, OCCU had the A/C & Heat serviced with new Heat Control Panel replaced on one of the units. Ocala Community Credit Union is keeping this twelve year old equipment running like new for the comfort of our members and staff.
SecureWorks Security Advisory – Ivanti vulnerabilities (CVE-2023-46805, CVE-2024-21887) in widespread exploitation
In January 2024, OCCU received this vulnerability notification and verified with our Core, CU*SOUTH, that we are not affected by these new vulnerabilities. Again, OCCU is safe & sound since 1953.
In January 2024, OCCU converted all of its computers over from Windows10 to Windows11. This was coordinated when our core/network services, CU*SOUTH, became ready for support of such. Thanks Ron & Alex for all your assistance with this conversion. This conversion went smoothly over 01-11-2024 & finishing touches 01-12-2024.
In January 2024, OCCU converted over to a new telephone/fax vendor as a cost saving measure using the same system (VOIP) our prior vendor used. We began researching this new vendor back in August 2023 and after doing all our Due Diligence, we converted 01-05-2024. The switching over was seamless and we had a notification on top of our website informing our members of this up-coming conversion and provided our other service, 844.785.2171 CUTalk – English/Spanish, as a backup for our members.
OCCU Updates Archives:
2024, 2023,2022,2021,2020,2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012
