In November 2017, Ocala Community Credit Union rolled out “TruStage” Insurance Products to its members. Although HOME Insurance is temporarily suspended in Florida, our members may still take advantage of the LIFE & AUTO Insurance products. TruStage is offered through our partnership with CUNA MUTUAL GROUP. (Note: HOME, RENTERS, & CONDO INSURANCE PRODUCTS ADDED IN AUGUST 2018.)
In October 2017, Due to popular demand, Ocala Community Credit Union began offering Bank Zipper Bags for our members either FREE if exchanging another financial institutions bag, or for purchase at $10.00 per bag.
In October 2017, Ocala Community Credit Union wrapped up a 10 months RDC (aka Mobile Check Deposit) App upgrade from beta 3.0 to new 7.0 so this service will work on all newer devices. Members are asked to uninstall their current App, and then download and install this new replacement App in their Apple & Google Play Stores. This App will remain Free to download.) This is our third time introducing RDC/Mobile Check Deposit as we continue to upgrade for our members.
History…
* October 2017 = OCCU/Malauzai version 7.0 (Upgraded App versions for service improvements)
* December 2013 = OCCU/Malauzai beta 3.0 (Upgraded to new and improved vendor)
* December 2012 = Vantiv’s Jeannie App. (First Time Introduced to OCCU Members)
In October 2017, Ocala Community Credit Union wrapped up a 9-10 months Debit Card Conversion with enhancements to provide OCCU Members with the following changes…
* Replace Visa Magnetic Strip Debit Card with MasterCard EMV Chip Debit Card. (More Secure for members)
* Replace Visa with MasterCard within SHAZAM MyPic Studios. (Continue to offer members Photo Choices on individual Debit Cards)
* Replace Visa with MasterCard within SHAZAM Bolt$ App. (Continue to offer members Alerts, Transaction Control, Balances, ATM Locations, & P2P-Instantly)
* Replace Verify Visa with 3D Secure-MasterCard Secure Code. (Continue to offer members secured online shopping experience when they register their M/C Debit Card)
* Add Tokenization within users smart phones & watches. (Apple Pay, Android Pay, Samsung Pay, Samsung Gear Pay, & Netflix Recurring Pay)
* Replace Visa “Instant Issue” with MasterCard “Instant Issue” Debit Cards.
In October 2017, Ocala Community Credit Union members are enjoying a new variety of Collegiate Checks as Main Street made enhancements to these designs.
In September 2017, Ocala Community Credit Union added additional lockboxes aka Safe Deposit Boxes based on members request.
In August 2017, Ocala Community Credit Union renewed early and negotiated with Main Street to provide OCCU members with low cost check orders over the next five years (2018 – 2022).
In August 2017, Ocala Community Credit Union added an additional eZCard link for our members who want to access their MasterCard Credit Card Accounts within It’sMe247. For those that do not want to sign into It’sMe247 online banking, you may continue to find quick access on our website here…https://www.ocalacommunitycu.com/mastercard/.
In July 2017, Ocala Community Credit Union complied with a 2014 Crime Prevention Through Environmental Design “CPTED” recommendation to fence around the generator, and complied with a 2016 Information Security Risk Assessment And Penetration Testing “ISRA” recommendation to secure external machinery.
In June 2017, Ocala Community Credit Union wrapped up a 5-6 months Credit Report upgrade from Equifax Beacon 9.0 to FICO 9v. This will provide us with the most current and more accurate credit reports. This process involved collaboration between CU*Answers, CU*South, Zoot, & Equifax.
In June/July 2017, OCCU had lightening strike our LED Sign out front and CUNA MUTUAL GROUP honored our insurance claim and replaced the panels. Thank you CUNA MUTUAL GROUP!
In June 2017, Ocala Community Credit Union added a new “Self Service” option for our members who still use personal checks. Members may now go online to RE-ORDER their own checks. This new service can be found on our website under Product & Services drop down menu, then click on “Checking Accounts & Re-Order Checks”, -OR- found in our “It’sMe247” online banking, under Info Center, then click on Helpful Links and look for “Re-Order Checks”. No longer does a member have to come in or call in to Re-Order Checks.
In May 2017, Ocala Community Credit Union wrapped up a triple conversion to a joint venture w/CFPI & Cox Business on TV, Telephones (VOIP), & Back-up Internet. This required an upgrade to our Telephone Server. (This was a cost saving move so we may keep expenses down and continue offering our members low loan rates, and high investment rates.)
In May 2017, Ocala Community Credit Union discontinued providing American Income Life Insurance to its members due to members concerns.
In April 2017, Ocala Community Credit Union upgraded its Falcon Real Time monitoring of Debit Card transactions to 100%. Since this was done at the end of the month, we’ll say this is effective May 1st, 2017. This provides more Fraud Protection for our members and OCCU is absorbing the additional cost. (This is in addition to the additional fraud protection added in September 2014.)
In March 2017, Ocala Community Credit Union turned on/activated a new feature in our e-Alerts. Members now have Text Messaging within e-Alerts in our online banking. We are rolling this out Free of Charge to our members.
In March 2017, Ocala Community Credit Union worked with our Program Administrator, Allied Solutions, to upgrade our CL/CD Program from $40K Max, to $50K Max so our members will have more coverage on their collateral loans.
In February 2017, Ocala Community Credit Union worked with our Program Administrator, Allied Solutions, to upgrade our GAP Program to a Refundable and 120 days delinquent product so our members will be able to enjoy our new “Skip-A-Pay” program in near future.
In January 2017, Sprint changed it’s rewards program from Monthly % Savings to Annual $ Savings. Click on above link for more information on this Sprint Rewards Program. (Note: This is a change/revision from the Rewards program we rolled out to members in November 2012, which we later canceled in July 2018.)
In January 2017, the FL-OFR and NCUA designated Ocala Community Credit Union as a Low-Income Credit Union. This will provide us with access to more services for our community.
In January 2017, Ocala Community Credit Union wrapped up an IT Conversion that began in October 2016. This IT Conversion included NEW Servers with more space and much faster service. Maintenance & Monitoring Support by both CU*Answers & CU*South. In addition, we updated our email service. This replaced our local IT service provider from January, 2016.
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