In September 2023, OCCU replaced two old computers at our Marion Oaks Branch with these brand-new Dell Latitude 3450 P170G Laptops. Thank you, CU*SOUTH, for assisting with this purchase & configuration. Also, thank you, Corporate America, for assisting with setting up/configuring Branch Capture on one of these new laptops. Great Teamwork By All!
In September 2023, OCCU replaced the leaking water cooler in our Marion Oaks Branch with a brand new one at no cost to Ocala Community Credit Union. Thanks, Crystal Springs! (Click on above photo to rent your own water cooler – Yes, both Hot & Cold in same unit to please all your employees.)
Dear Form 990 Online User:
We are writing to you to notify you of an incident involving unauthorized access of information in our Form 990 Online system. Although we are not aware of any actual misuse of your information, we are providing notice to all of our customers about the incident so that you can take steps to protect yourself from any potential adverse actions from this unauthorized access. We have notified the IRS of this incident and they aware of what happened and they are in agreement with the steps we have taken to protect the information in the system.
What happened?
We detected that intruders had gained unauthorized access to our system. We took immediate steps to get them out of the system and block them from coming back in. At the same time we engaged a cybersecurity company to help us determine how they got in (so we can prevent it from happening again), how to permanently block them, and what information they were able to access while they were in the system. The investigation uncovered that they likely were able to retrieve all the data from the user table in our database. They also had access to other tables in our database, but, at this point, we do not have any definitive indication that they took any of that data.
In August 2023, OCCU Confirmed with its Auditors (Ewart & Associates, LLC) who file our Annual 990 Taxes, none of our information was compromised that’s not already available on our NCUA Call Reports. (The above paragraphs are from a government 3rd Party Vendor.)
In August 2023, OCCU had the above banners on the front page of our website, on drive-thru monitors, on social media, and in CU*Publisher/It’sMe247 Online Banking keeping our members informed of on-coming storm and our hours of operations. In addition, we had notices on our front doors, in our lobbies, and a radio announcement.
In August 2023, OCCU had Seibold come out and replace broken screen and camera. (Thanks Siebold for repairing this so fast.)
In August 2023, OCCU updated its Windows/Outlook Password(s) from 10 digits to 14 digits to enhance our security and meet CastleGarde Auditor recommendations.
In August 2023, OCCU turned on a new feature within RDC “Mobile Check Deposit” where our members can now choose to deposit their checks into either Share (Savings) or Share Draft (Checking) accounts. Prior to this they could only deposit into their Share Draft (Checking) accounts. We’re giving members more choices.
In August 2023, OCCU’s vendor, SHAZAM, added a new security feature to online purchases using OCCU’s Debit Cards. We had the above banner on the front page of our website informing our members.
In July 2023, OCCU worked with Seibold Security Of Florida Inc to replace/add new lockers inside our vault. Thank you, Seibold Security, for your professional service on this project. In addition, we’ve added additional cash drawer lockers.
In July 2023, COX sent OCCU this new ARRIS Touchstone CM8200 modem for our backup ISP. This replaced the end-of-life CISCO DPC3010 modem. (This was replaced at no cost to Ocala Community Credit Union.)
In July 2023, OCCU had the above banner on the front page of our website to inform our members of a new feature we turned on in It’sMe247 online banking.
In July 2023, OCCU went LIVE on updated Mobile App in Apple v6.0.07, & Android v4.8.3 App Stores.
Performance and stability improvements.
App History…
* June 2023 = OCCU/eDoc Innovations Apple v?, & Android v? (Added Virtual Strongbox)
* July 2022 = OCCU/eDoc Innovations Apple v?, & Android v? (Added Early ACH Posting Option, and converted from normal RDC to RDC-IQ for faster Mobile Check Deposit)
* May 2022 = OCCU/eDoc Innovations Apple v5.9.173, & Android v4.5.2 (Added Merchant Services, Debit/Credit Card Payment Option, & Enhanced Debit Card Feature)
* November 2021 = OCCU/eDoc Innovations Apple v5.9.167, & Android v4.3.5 (Added Cancel Check Payments)
* October 2020 = OCCU/eDoc Innovations Apple v5.9.119 & Android v4.1 (Updated RDC Deposit Options)
* August 2020 = OCCU/eDoc Innovations version 3.7.6 (Upgraded with Biometrics)
* February 2020 = OCCU/eDoc Innovations version 3.7.3 (Upgraded for New Look & Features)
* July 2019 = OCCU/eDoc Innovations v3.6.10 (Upgraded for Service Improvements)
* July 2018 = OCCU/eDOC Innovations v3.0.2 (Upgraded to New and Improved Vendor-includes RDC)
* October 2017 = OCCU/Malauzai v7.0 (Upgraded for Service Improvements)
* December 2013 = OCCU/Malauzai beta 3.0 (Upgraded to New and Improved Vendor-includes RDC)
* December 2012 = Vantiv’s Jeannie App. (First App Introduced to OCCU Members-includes RDC)
On July 18, 2023, Citrix disclosed multiple vulnerabilities (CVE-2023-3519, CVE-2023-3466, CVE-2023-3467) that impact NetScaler ADC (formerly Citrix ADC) and NetScaler Gateway (formerly Citrix Gateway). Only customer-managed platforms are affected.
In July 2023, OCCU verified with its vendors that we are not affected by these new vulnerabilities. Ocala Community Credit Union remains Safe & Sound since 1953.
In July 2023, OCCU had the above banner on our website to inform our members of the new security changes with failed login attempts.
In June 2023, SHAZAM sent OCCU these new Cisco Meraki (Z3) routers for our Smart ATMs. These replaced the end-of-life Cisco 860 series (K9) routers. (These were replaced at no cost to Ocala Community Credit Union.)
In June 2023, OCCU had the above banner on the front page of our website re-assuring our members we are safe from the vulnerability.
In June 2023, OCCU replaced its old LED Sign with new Made in America sign as old LED Sign continued to be struck by lightning which cost over $12k to fix each time. (Above: New Sign @ Sunset, L-R: Old LED Sign, New American Made Sign by Outdoor Images)
In June 2023, OCCU had the above banner on its website informed our members of this new service within the OcalaCCU App. This is the same service we began offering online in It’sMe247 back in June 2022, just adding to App a year later for the convivence of our members.
In May 2023, OCCU relied on Beard Irrigation Services to repair two drip lines that water our bushes out in front of the parking spaces. Beard Irrigation Services did honest repair work for us in January 2022 as listed. (Click on their above logo to visit their website.)
In May 2023, OCCU replaced its Main Office refrigerator with this new Whirlpool model that has great reviews. Employees were making do with a refrigerator that had a freezer section not working for past few years after many repairs. (Old Refrigerator, not shown, is from when we opened this new location in 2012.)
In May 2023, OCCU removed the above banner from our front page of our website as it was there since 03-16-2023 thru 05-08-2023, giving our business account members plenty of advance notice. In addition, this was noted on their March e-statements, in April e-blast, and on lobby monitor same period as above.
In April 2023, OCCU worked with its Core Processor (CU*South) and our new vendor, National Credit Center (NCC) to integrate pulling Credit Reports. We began this project back in January for two purposes; 1) Convert from Equifax to NCC to save money, and 2) to convert from FICO v9 to FICO v10, however FICO v10 will not work with our Core’s vendor, Sync1, at this time.
In March 2023, OCCU had the above banner on the front of our website keeping our members and potential members informed of our Safe & Soundness during the current Banking Crisis. In addition, we had the following Radio Announcement on local 104.7 Classic Hits for our community re-assurance.
In March 2023, OCCU had the above banner posted on the front page of our website ensuring our members we are safe from this Cyber Security Threat. (Update From our core, CU*South: 03-23-2023: CU*BASE Alert: GoAnywhere Administrative Portal Vendor Vulnerability Update by Cody Smith On February 2nd, 2023, GoAnywhere disclosed a vulnerability to their administrative portal that allows the creation of new user accounts via code injection. CU*Answers uses GoAnywhere – however, our deployment doesn’t allow public access to this portal. Additionally, Network Services applied vendor recommended mitigations shortly after the vulnerability was disclosed. We are evaluating vendor patch performance and will update this alert as events warrant.)
In March 2023, OCCU replaced its backflow pipes through Johnson Brother’s Plumbing and our backflow valves through American Fire & Sprinklers. With this new protective cover, it will last for decades now.
February 2023 Release Is Here!
Our newest versions of eDOCSignature, our new iDOCVault, and much more will be released on February 21, 2023.
In February 2023, OCCU ended our decades long relationship with our cleaning company for various reason. This is also a cost saving move as employees are now cleaning the offices.
In February 2023, OCCU’s Board agreed to remove this “Return Item Fee” for individuals/consumers. The above banner was placed on the front of our website and in addition, an e-Blast was sent out to members keeping them informed.
In February 2023, OCCU corrected it’s Social Media Icons to make them uniform on our front page of our website, while at the same time keeping them large enough for our senior members to view. Thank you, Alex, w/CU*South in assisting with this. (Access our Social Media w/the icons on our home page, not here.)
In February 2023, OCCU’s President/CEO finally installed the new Showerhead he purchased after last hurricane. This new WaterPik PowerPulse Therapeutic Strength Massage (Up to 2x Massage Force) w/6 different spray options allows us to clean the entire shower down whereas the old showerhead was fixed and didn’t spray all walls while cleaning.
In January 2023, Ocala Community Credit Union adopted the credit loss accounting standard (model) Current Expected Credit Losses (CECL) that was issued by the Financial Accounting Standards Board (FASB) on June 16, 2016. This European Model, CECL, replaces the current Allowance for Loan and Lease Losses (ALLL) accounting standard (model) used in the United States for decades. We began running the CECL model alongside the ALLL model in 2022 to prepare for converting over in January 2023. Adopting the CECL model required us to fund the Allowance for Loan Loss account over $142k in January 2023. (This is in addition to Credit Unions having to fund the NCUA Insurance Fund.)
In January 2023, e-OSCAR was upgraded to “stage e-OSCAR 4.0 Sandbox”, which is much user friendly for Ocala Community Credit Union staff. e-OSCAR is where OCCU responds to credit report disputes.
In January 2023, OCCU worked with its ATM/Debit Card Vendor to increase both the ATM Daily Withdrawal Limit from $500.00 to $1,000.00 and increase Point of Sale (POS) Limit from $1,100.00 to $2,500.00 for the convenience of our members. Ocala Community Credit Union continues to improve and increase services while maintaining a Safe & Sound Financial Institution for our membership. (This is an additional update to the update we did back in April 2021 as listed below.) It’s OCCU wherever you go!
In January 2023, OCCU’s Core Provider updated transaction history for our members and employees as listed here…
As of January 17th, we have implemented an enhancement to the display of transaction history in It’s Me 247 online banking. Transaction history in online banking will now display the last 4 digits of a card number and the Merchant Category Code (MCC) Group. This enhancement applies to ATM/debit card activity.
In January 2023, Ocala Community Credit Union worked with our Corporate America and eDOC INNOVATIONS to convert our Mobile Check Deposit (Behind the Scenes) over from CorporateOne since all our other services are with CorporateAmerica. Members were notified of this change in advance on the top notification bar of our website.
OCCU Updates Archives:
2023,2022,2021,2020,2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012
