OCCU-Updates 2020

OCCU's Mobile AppCU*South (OCCU's Core Processor)Conmar Forms
In November 2020, Ocala Community Credit Union worked with it’s core processor, CU*South, and it’s forms provider, Conmar, in updating our grace period for new loans being booked from 11-19-2020 going forward. We reduced the grace period from 14 days to 10 days, however still longer then our local competitors that offer between 0 – 7 days only. Yes, OCCU is still the best place within Marion County, FL to obtain a loan.


eDOC Innovations

eDOC Innovations


my_virtual_strongbox
In November 2020, we have updated the following website “Consumer Loans” page to include both of our secure document/signature options we have been offering to our members for some time. Yes, our members have options to send/receive/sign loan and other documents from the comfort of their homes. (These are some of the many steps OCCU has taken to protect our members from INFLUENZA, COVID-19, or other illnesses.)


OcalaCCU App - RDC Update with Additional Options
In October 2020, OcalaCCU App was updated to (Apple Version 5.9.119 & Android Version 4.1) with additional “RDC – Remote Deposit Capture” features. Two new features include taking a picture of your check and deposit directly to your loan and/or deposit into sub-account.
App History…
* August 2020 = OCCU/eDoc Innovations version 3.7.6 (Upgraded App version with Biometrics)
* February 2020 = OCCU/eDoc Innovations version 3.7.3 (Upgraded App version for new look & features)
* July 2019 = OCCU/eDoc Innovations v3.6.10 (Upgraded App version for service improvements)
* July 2018 = OCCU/eDOC Innovations v3.0.2 (Upgraded to new and improved vendor-includes RDC)
* October 2017 = OCCU/Malauzai v7.0 (Upgraded App version for service improvements)
* December 2013 = OCCU/Malauzai beta 3.0 (Upgraded to new and improved vendor-includes RDC)
* December 2012 = Vantiv’s Jeannie App. (First App Introduced to OCCU Members-includes RDC)


Quick Authentication in OcalaCCU App
In October 2020, We had the above banner on our front page of this website so our members could see how to enhance/speed up their OcalaCCU App with a one time flick of their finger to turn on this feature.


MC Identity Protection - Debit Card
In September 2020, SHAZAM has informed us that there is no longer a link to provide our members to enroll into this FREE Service from MasterCard. The members will enroll when they shop online and if that merchant/retailer offers such option. (The above banner was on our front page of this website throughout August & September 2020)


ATM Updated to Windows10
In September 2020, OCCU increased its NON-MEMBER ATM SURCHARGE FEE from $3.00 to $4.00 to cover the increasing expenses related to maintaining these machines. Members still enjoy FREE use of our OCCU ATM’s, Presto! ATM’s, SHAZAM ATM’s, and Wawa ATM’s. (We haven’t updated this fee since December 2018.)


Premier Security Services Inc
In August 2020, OCCU updated it’s vid-center software to improve both security and feature enhancements. This is an upgrade to the October 2019 upgrade. (Due to this being part of security, what versions we upgrade to will no longer be listed here.)


OCCU's Updated App - Open 247
In August 2020, OcalaCCU App was updated to (Apple v4.0.130 and Android v3.7.6) with Biometrics. We began looking into adding Biometrics just over a year ago and are happy to make this available to our members today. See above photo for list of new features and keep in mind that OCCU Members can enroll in all 5 features and use each at any time. (Not limited to just picking one.) Free for our members!
History…
* February 2020 = OCCU/eDoc Innovations version 3.7.3 (Upgraded App version for new look & features)
* July 2019 = OCCU/eDoc Innovations version 3.6.10 (Upgraded App version for service improvements)
* July 2018 = OCCU/eDOC Innovations version 3.0.2 (Upgraded to new and improved vendor)
* October 2017 = OCCU/Malauzai version 7.0 (Upgraded App version for service improvements)
* December 2013 = OCCU/Malauzai beta 3.0 (Upgraded to new and improved vendor)
* December 2012 = Vantiv’s Jeannie App. (First App Introduced to OCCU Members)


franchise-coverall-logo
In July 2020, Ocala Community Credit Union negotiated w/Coverall Cleaning to benefit both them and us during this COVID-19 Pandemic. (This cost saving measure will benefit our members at the same time keeping our facilities clean.)


LOBBIES CLOSED - APPOINTMENTS ONLY07-20-2020 CLOSING LOBBIES AGAIN - COVID-19
In July 2020, Ocala Community Credit Union closed its lobbies again due to COVID-19 Pandemic with all three local hospitals gaining COVID-19 Patients. This decision is for the safety of both our members and employees. All employees will continue to work so phones can get answered, members and potential members can make appointments for either Open New Accounts, Loan Closings, Access lockboxes (aka Safe Deposit Boxes), and/or Coin Machine Use.


CU*AnswersCU*South (OCCU's Core Processor)
In July 2020, Ocala Community Credit Union completed an IT-Network Conversion to include our website hosting as well. We moved from CU*Answers to CU*South as to support our CUSO/Core Processor. This conversion went smoothly.


In July 2020, Ocala Community Credit Union updated its Funds Availability to meet the new Reg CC requirements. This increase in funds available is beneficial to our members. The below notice can be found in our July Newsletter on our website.

***IMPORTANT***

EFFECTIVE JULY 1, 2020, WE ARE INCREASING THE AMOUNT WE MAKE AVAILABLE FOR WITHDRAWAL BY CHECKS SUBJECT TO NEXT DAY AVAILABILITY FROM $200.00 TO $225.00. IN ADDITION, THE AMOUNT AVAILABLE FOR WITHDRAWAL ON EXCEPTION HOLDS FOR LARGE DEPOSITS, NEW ACCOUNTS AND THE AMOUNT FOR DETERMINING A REPEAT OVERDRAFT INCREASES FROM $5,000.00 TO $5,525.00.


06-19-2020 Updated Phone Server
In June 2020, CFPI updated OCCU’s VOIP Server with both new SSD hard drive, and new Virtual Software. In addition, we moved this from our Marion Oaks Branch to our Main Office to improve on service. (This is another update to this server as last one was in October 2019.)


MC CREDIT CARD SKIP-A-PAYMENT
In June 2020, Ocala Community Credit Union offered all members who had a credit card in good standing to Skip-A-Payment during this COVID-19 Pandemic. We did Not charge any fee for this option. (This is in addition to other benefits offered since March.)


Personalize Your Debit Card
In June 2020, SHAZAM updated it’s “myPic Studios” from Java to HTML5 so now our staff and members can once again order their own Photo/Image Debit Cards. Look for this ad in our OcalaCCU App. (This is an update to this service we began offering in November 2015.)


06-2020 Re-Opening LobbiesDRIVE-THRU LANES OPEN - Click To Watch Video
In June 2020, OCCU re-opened our lobbies limiting to 4 members in lobby at any given time. Lobbies were closed on 03/19/2020 and Our Drive-Thru Lanes remained opening throughout COVID-19 Pandemic – Providing Full Service to our Members. (See March & April below for prior notifications related to COVID-19 Pandemic)



In May 2020, OCCU and its partner Allied Solutions worked together to lower our Credit Disability Insurance Cost for our members who choose this insurance product on their loans.


New LED tube lights
In May 2020, OCCU replaced some florescent bulbs with LED to provide better lighting inside the main office and these should provide a longer life span. In addition, these should reduce our electric bill, thus paying for themselves over time.



In May 2020, SHAZAM updated it’s SHAZAM BOLT$ App to brella with same features. The name was changed as part of the necessary evolution of the application and rebranding to remove SHAZAM’s name as to support all SHAZAM’S bank and credit union clients using this modern app.


APC logo
In April 2020, OCCU invested in a new SMT2200 APC Battery Backup for our IT Room at our main office. This replaced our old/outdated APC 2200 Battery Backup that was hard to find enough replacement batteries to keep it running.


Jack Henery & Associates IncCU*South (OCCU's Core Processor)CU*Answers
In April 2020, OCCU worked with the above vendors to update our BillPay/iPay service for our members. Members are finding this new look w/many additional features pleasing in their It’sMe247 online banking. (Too many new features to mention.)


04-13-2020 Stimulus Checks From U.S. Treasury
In April 2020, OCCU Members began receiving their Stimulus Checks from the U.S. Treasury, and we provided our members this guidance as a reminder of the purpose of these Stimulus Checks during this COIVD-19 Pandemic.


covid-19 virus
In April 2020, Florida Governor DeSantis issued “Stay-At-Home” orders, which OCCU had planned for and placed staff on shifts with Full Pay and Benefits as they are “On-Call” on days scheduled off. (See more actions OCCU has taken on this Pandemic below in March)


SunSolutions Insurance Agency - Terminated Contract
In March 2020, OCCU honored SunSolutions Insurance Agency’s request to terminate Sub-Lease due to COVID-19 restricting access to Marion Oaks Branch lobby.


CU*AnswersCU*South (OCCU's Core Processor)
In March 2020, Ocala Community Credit Union worked with both CU*Answers & CU*South to turn on a new feature within the core database, CU*Base-Gold Edition. This allows our staff to now view cleared checks within the core system like our members can view already within It’sMe247 and OcalaCCU App. (A special thanks to Calhoun-Liberty CU for paying the initial set up fee to make this available to all joint CU*South/Corporate America clients.)


COVID-19 CoronavirusCOVID-19 Skip-A-Payment w Fees Waived
In March 2020, Ocala Community Credit Union put most projects on hold as we are dealing with the COVID-19 Coronavirus Pandemic. We implemented our Business Continuity/Disaster Recovery Plan with first announcing to our members how they can sign up for electronic services and gave them time to do so. In addition, we wiped down & sprayed all areas of Credit Union (Both Locations) to disinfect while we were still in Phase I of this plan. Approximately a week and a half later we began shutting down our lobbies and allowed full services through our Drive-Thru Lanes. (Again at Both Locations). This put us into Phase II of our Business Continuity/Disaster Recovery Plan and your Board of Directors authorized a special Skip-A-Payment Option while waiving the fee.


Screenshot_20200226-103821_OcalaCCU App - Updated to 4.0 Screenshot_20200226-150756_OcalaCCU Screenshot_20200226-151358_OcalaCCU
In February 2020 OCCU updated its OcalaCCU App to version 4.0 (v3.7.3) providing our members a more presentable look with easier access to our many features. Everything you can do in It’sMe247 can be done through our OcalaCCU App. (This project took just over 5 weeks to complete with the assistance of both CU*Answers & CU*South.) Also, a BIG THANK YOU goes out to the staff and vendors that helped with testing this new release before it went live.
App History…
* July, 2019 = OCCU/eDoc Innovations version 3.6.10 (Upgraded App version for service improvements)
* July, 2018 = OCCU/eDOC Innovations version 3.0.2 (Upgraded to new and improved vendor)
* October, 2017 = OCCU/Malauzai version 7.0 (Upgraded App version for service improvements)
* December, 2013 = OCCU/Malauzai beta 3.0 (Upgraded to new and improved vendor)
* December, 2012 = Vantiv’s Jeannie App. (First Time Introduced to OCCU Members)


CU*Answers

In February 2020 OCCU replaced its GWEEP hardware with latest Dell OptiPlex 3070 Micro and Windows 10 software as old Dell OptiPlex 3020 Micro hardware began giving us trouble. Thanks to CU*Answers for working with us to get this ordered and installed properly.


New 70 TV in Board Room

In February 2020, OCCU replaced the smaller/older LG 42″ TV with a new Visio 70″ TV to accommodate the reading of the reports on screen during meetings. OCCU saved money with this purchase as it was a perfect OPEN BOX Discounted @ Super Wal-Mart in the Shores.


SHAZAM Logo

In January 2020, SHAZAM enhanced it’s reports to segregate ATM surcharges to enhance balancing on our end. (This project took just over 6yrs to complete).

OCCU Updates Archives:

2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012

Effective Monday, July 20th Ocala Community Credit Union Branches are transitioning to appointments only. Branch Drive-Thru Lanes will remain open at this time. Call either location to make an appointment for; New Members, Loan Closings, Lockbox access and/or Coin Machine Use.