OCCU-Updates

TruStage-Logo
In August, 2018, OCCU’s partner, CUNA MUTUAL GROUP, added HOME OWNERS, RENTERS, & CONDO INSURANCE to its TruStage Product Line. This gives our members more choices and opportunities to save money. For more information click on above TruStage image. (These are added products to what we initially offered in November, 2017 below.)


Shazam-Logo
In August, 2018, OCCU in working with its Debit Card/ATM Vendor, SHAZAM, we tweaked the Falcon Program Rules to add more fraud protection for our members. (This is in addition to the changes made in April, 2017 below.)


08-31-2018 ATM w Corrected Surround
08-20-2018 New Smart ATM - Deposit Cash & Checks
On August 20, 2018, By request of our members OCCU brought online our new SMART ATM with the following features…
* Deposit Cash up to 50 bills at a time.
* Deposit Checks up to 50 checks at a time.
* Withdrawal either $20/bills or $10/bills, or both.
* Adjust screen to height of vehicle.
* Choose to have receipt print images of your checks deposited.
* Notice the Check’s Micro Line is removed from bottom image on receipt for added security.
* Notice Debit Card, and Account Numbers are truncated on receipt for added security.
* Enjoy new lighting.
This project took 7 months to complete in cooperation with CU*SOUTH, CU*ANSWERS, SHAZAM, Absolute Financial Services, Premier Security, Corporate America, & Other Contractors.


EquifaxExperianTransUnion_logo
In August, 2018, OCCU completed the set up of reporting to TransUnion Credit Bureau as this is an addition to Equifax, and Experian Credit Bureaus we have already been reporting to. Yes, now OCCU is reporting to all three Bureaus on behalf of our members.


Night Drop Deposit Sign
In August, 2018, OCCU added a Deposit Sign on it’s Night Drop so members are aware on how their money will be credited.


Tobacco Free Florida
In August, 2018, OCCU became a Tobacco Free Grounds business. This is a positive step to show we support our members who have quit smoking or those that are trying to quit smoking for a healthier life style. (Click on above image to learn more.)


07-24-218 Good Bye Sprint
In July, 2018, OCCU’s Board agreed with management and approved canceling our partnership with SPRINT due to their requirement changes for 2018. (This comes after 6 years of being a loyal partner and meeting every quarter of marketing requirements and in most cases going above and beyond those requirements. See November, 2012 below)


CU*South
CU*Answers
eDOC Innovations
New OcalaCCU App
In July, 2018 in cooperation with CU*South, CU*Answers, & eDOC Innovations, OCCU launched its new Mobile App combining It’sMe247 Online Banking, and RDC – Mobile Check Deposit for a full feature experience for its members. This is an updated RDC – Mobile Check Deposit service that allows members to use both their older (1st generation) devices and newer (latest generation) devices. Members are asked to uninstall their current App, and then download and install this new replacement App in their Apple & Google Play Stores. This App will remain Free to download.) After wrapping up 10 months of designing, integrating, enhancing, testing, and much more, we believe you will enjoy the features you have been asking for…
Login In To View/Use:
* It’sMe247 Online Banking w/A2A
* BillPay w/P2P
* RDC – Mobile Check Deposit
* View Cleared Checks
* Text Banking
* Info Center
* Contact Us – Various Departments Directly
No Login Required To View/Use under “MORE” button bottom far right:
* OCCU’s Social Media – Facebook, twitter, YouTube, & Instagram
* Branch Information (Location-Hours-Contact Info)
* Apply for a Loan (Complete your application online)
* Settings (Authentication Options-General Settings)
Assist…
* Access your MasterCard eZ Card-Credit Card
* Re-Order Checks
* Locations & Hours
* MyPic Studios – Add Photo To Your Debit Card
* A2A Information
* Kids/Teens Accounts
* Pension Plus Accounts
* Investments
* Tokenization
* Checking & Business Accounts
* Insurance Products
* Other Services
* Much, Much, More
This is our fourth time introducing RDC/Mobile Check Deposit as we continue to upgrade for our members.
History…
* July, 2018 = OCCU/eDOC Innovations version 3.0.2 (Upgraded to new and improved vendor)
* October, 2017 = OCCU/Malauzai version 7.0 (Upgraded App versions for service improvements)
* December, 2013 = OCCU/Malauzai beta 3.0 (Upgraded to new and improved vendor)
* December, 2012 = Vantiv’s Jeannie App. (First Time Introduced to OCCU Members)


06-2018 ATM @ Citizen's Center finally has AC
In June, 2018, thanks to BRETT THOMAS of City of Ocala who installed the new A/C Unit for this ATM Room so we finally have air conditioning after years of concerns. (Original ATM install was April, 2013 as seen below.)


CU*South
CU*Answers
In June, 2018, OCCU wrapped up a two months upgrade to its Network Security by adding CISCO Umbrella to enhance our current SonicWall software on our Dell SecureWorks hardware. It took the cooperation of the above two companies; CU*South & CU*Answers to accomplish this task. (This is an enhancement to the many hardware and software improvements made over the past six years that have NOT been listed here below.)


FIS
On June 1, 2018 OCCU members have access to 3D-Secure-MasterCard Secure Code for our Credit Cards through our vendor FIS. This is additional security for our members that use their Credit Cards for online shopping. OCCU absorbed the cost associated with this enhanced security option available to our members. You can find the link listed on this OCCU webpage… https://www.ocalacommunitycu.com/mastercard/ (Yes, similar to what SHAZAM offered our members for Debit Cards back in October, 2017 below.)


Central Florida PHones & InternetCU*SouthCU*Answers
In May, 2018 OCCU wrapped up a two months upgrade to its Voice Over Internet Phone (VOIP) system by adding a new Firewall and configuring software to improve the security of this system. It took the cooperation of the above three companies, CFPI, CU*South, & CU*Answers to complete this tasks successfully. (Yes, this is an enhanced security measure to the improvements made one year ago – see below, May 2017)


CU*Answers
In May, 2018 CU*Answers upgraded OCCU’s hosted WordPress website to include Premium WordFence for security enhancements at no additional cost to OCCU.


OCCU Trunctaes Mbr #s In April, 2018, OCCU listened to its members during Annual Membership Meeting and had our IT Specialist “Truncate” our member’s account numbers on their transaction receipts. Example above shows only one “X” as this member has a short account number. For our newer members with much longer account numbers, you will see more “X’s” in front of your last three digits.


Discontinued Visa Gift Cards
In February, 2018, the Board of Directors agreed with managements recommendation to discontinue selling Visa Gift Cards due to all the restrictions with these cards. In addition, members can send money instantly using their SHAZAM Bolt$ App at a lower cost of only $1.00.


ATM upgraded to EMV OPD - ATM w EMV
In February, 2018, Ocala Community Credit Union updated two ATM’s located within the City of Ocala. These ATM’s had their software and one of the two had added hardware to support EMV Chip Cards. (These are in addition to the ATM that was EMV enabled in November, 2016 below.) Yes, now all three of OCCU’s ATM’s are EMV Enabled. This project of enabling all three ATM’s took 1 year and 5 months to complete through our vendor, SHAZAM.


City of OcalaJack Henery & Associates IncMARS - the Merchant Account Retrieval System
In January, 2018, Ocala Community Credit Union members enjoyed the enhancement within our online BillPay through It’sMe247 where they can now pay their City of Ocala Utilities Bills electronically instead of paper checks through the mail. This project took 5 months to complete with cooperation of the above companies and the City of Ocala.



In January, 2018, Ocala Community Credit Union members enjoyed the many new enhancements to our SHAZAM Bolt$ App after they downloaded the update from their respected App Stores. New Enhancements include;
* Fingerprint access, a secure and faster way to log in.
* New Remember Me check box on the login page so users won’t have to type in their username every time they use SHAZAM BOLT$.
* Ability to view account balances without logging into the app thanks to the new Quick Balance feature.
* Find the ATM Locator both on the login screen and within the app for easier access to this great feature.
* Keep card expiration dates current. For SHAZAM Cardholders expiration dates will update automatically within SHAZAM Bolt$ upon the activation of a reissue card.
Note: This is the same SHAZAM Bolt$ App that was updated in September, 2016 below.



In November, 2017, Ocala Community Credit Union rolled out “TruStage” Insurance Products to its members. Although HOME Insurance is temporarily suspended in Florida, our members may still take advantage of the LIFE & AUTO Insurance products. TruStage is offered through our partnership with CUNA MUTUAL GROUP. (Note: HOME, RENTERS, & CONDO INSURANCE PRODUCTS ADDED IN AUGUST, 2018 ABOVE.)



In October, 2017, Due to popular demand, Ocala Community Credit Union began offering Bank Zipper Bags for our members either FREE if exchanging another financial institutions bag, or for purchase at $10.00 per bag.


mobiledeposit
In October, 2017, Ocala Community Credit Union wrapped up a 10 months RDC (aka Mobile Check Deposit) App upgrade from beta 3.0 to new 7.0 so this service will work on all newer devices. Members are asked to uninstall their current App, and then download and install this new replacement App in their Apple & Google Play Stores. This App will remain Free to download.) This is our third time introducing RDC/Mobile Check Deposit as we continue to upgrade for our members.
History…
* October, 2017 = OCCU/Malauzai version 7.0 (Upgraded App versions for service improvements)
* December, 2013 = OCCU/Malauzai beta 3.0 (Upgraded to new and improved vendor)
* December, 2012 = Vantiv’s Jeannie App. (First Time Introduced to OCCU Members)



In October, 2017, Ocala Community Credit Union wrapped up a 9-10 months Debit Card Conversion with enhancements to provide OCCU Members with the following changes…
* Replace Visa Magnetic Strip Debit Card with MasterCard EMV Chip Debit Card. (More Secure for members)
* Replace Visa with MasterCard within SHAZAM MyPic Studios. (Continue to offer members Photo Choices on individual Debit Cards)
* Replace Visa with MasterCard within SHAZAM Bolt$ App. (Continue to offer members Alerts, Transaction Control, Balances, ATM Locations, & P2P-Instantly)
* Replace Verify Visa with 3D Secure-MasterCard Secure Code. (Continue to offer members secured online shopping experience when they register their M/C Debit Card)
* Add Tokenization within users smart phones & watches. (Apple Pay, Android Pay, Samsung Pay, & Samsung Gear Pay)
* Replace Visa “Instant Issue” with MasterCard “Instant Issue” Debit Cards.
This process involved collaboration between SHAZAM, CU*South, & Personix.



In October, 2017, Ocala Community Credit Union members are enjoying a new variety of Collegiate Checks as Main Street made enhancements to these designs.



In September, 2017, Ocala Community Credit Union added additional lockboxes aka Safe Deposit Boxes based on members request.



In August, 2017, Ocala Community Credit Union renewed early and negotiated with Main Street to provide OCCU members with low cost check orders over the next five years (2018 – 2022).



In August, 2017, Ocala Community Credit Union added an additional eZCard link for our members who want to access their MasterCard Credit Card Accounts within It’sMe247. For those that do not want to sign into It’sMe247 online banking, you may continue to find quick access on our website here…https://www.ocalacommunitycu.com/mastercard/.



In July, 2017, Ocala Community Credit Union complied with a 2014 Crime Prevention Through Environmental Design “CPTED” recommendation to fence in around the generator, and complied with a 2016 Information Security Risk Assessment And Penetration Testing “ISRA” recommendation to secure external machinery.



In June, 2017, Ocala Community Credit Union wrapped up a 5-6 months Credit Report upgrade from Equifax Beacon 9.0 to FICO 9v. This will provide us with the most current and more accurate credit reports. This process involved collaboration between CU*Answers, CU*South, Zoot, & Equifax.



In June, 2017, Ocala Community Credit Union added a new “Self Service” option for our members who still use personal checks. Members may now go online to RE-ORDER their own checks. This new service can be found on our website under Product & Services drop down menu, then click on “Checking Accounts & Re-Order Checks”, -OR- found in our “It’sMe247” online banking, under Info Center, then click on Helpful Links and look for “Re-Order Checks”. No longer does a member have to come in or call in to Re-Order Checks.



In May, 2017, Ocala Community Credit Union wrapped up a triple conversion to a joint venture w/CFPI & Cox Business on TV, Telephones (VOIP), & Back-up Internet. This required an upgrade to our Telephone Server. (This was a cost saving move so we may keep expenses down and continue offering our members low loan rates, and high investment rates.)



In April, 2017, Ocala Community Credit Union upgraded its Falcon Real Time monitoring of Debit Card transactions to 100%. Since this was done at the end of the month, we’ll say this is effective May 1st, 2017. This provides more Fraud Protection for our members and OCCU is absorbing the additional cost. (This is in addition to the additional fraud protection added in September, 2014 below.)



In March, 2017, Ocala Community Credit Union turned on/activated a new feature in our e-Alerts. Members now have Text Messaging within e-Alerts in our online banking. We are rolling this out Free of Charge to our members.



In March, 2017, Ocala Community Credit Union worked with our Program Administrator, Allied Solutions, to upgrade our CL/CD Program from $40K Max, to $50K Max so our members will have more coverage on their collateral loans.



In February, 2017, Ocala Community Credit Union worked with our Program Administrator, Allied Solutions, to upgrade our GAP Program to a Refundable and 120 days delinquent product so our members will be able to enjoy our new “Skip-A-Pay” program in near future.


$100 Cash Reward - Sprint
In January, 2017, Sprint changed it’s rewards program from Monthly % Savings to Annual $ Savings. Click on above link for more information on this Sprint Rewards Program. (Note: This is a change/revision from the Rewards program we rolled out to members in November, 2012 below.)



In January, 2017, the FL-OFR and NCUA designated Ocala Community Credit Union as a Low-Income Credit Union. This will provide us with access to more services for our community.



In January, 2017, Ocala Community Credit Union wrapped up an IT Conversion that began in October, 2016. This IT Conversion included NEW Servers with more space and much faster service. Maintenance & Monitoring Support by both CU*Answers & CU*South. In addition, we updated our email service. This replaced our local IT service provider from January, 2016 below.


qrlfs_final
In December, 2016, Ocala Community Credit Union changed Mortgage Partners to obtain quality service for our members and staff. QRL Financial Services offers Conventional, Jumbo, FHA, VA, HARP 2.0, Primary, 2nd Homes, or investment properties, with low down payments. This replaces our partner from March, 2014 below.


11-17-2016-atm-upgraded-to-emv
In November, 2016, Ocala Community Credit Union upgraded it’s Drive-Thru NCR ATM to handle EMV Chip Cards.


11-2016-new-cash-advance-proc-mach
In November, 2016, Ocala Community Credit Union upgraded it’s Cash Advance Processing Machine to allow our members to either swipe, insert, or tap their MasterCards.


mastercard-gold
In October, 2016, Ocala Community Credit Union began issuing new EMV Chip Cards (Credit Cards) to members as their cards expire.


SHAZAM Boltz P2P
In September, 2016, Ocala Community Credit Union introduced another P2P option for our members. Now, members can send money to anyone, anywhere, using their SHAZAM Bolt$ App. This service is instant and there is only a $1.00 per transaction charge. This is not to be confused with our P2P service in our Online BillPay as introduced below in June, 2015.


08-2016 Visa Debit Card
In August 2016 Ocala Community Credit Union enhanced its Debit Card Activation to streamline the process for our members. No longer does a member have to call into the credit union for a reference number to change the pin number for their Visa Debit card. Now, when they call to activate their card they can choose their own pin number at the same time 24/7.


It'sMe247 Online Banking Community Logo
In June, 2016, Ocala Community Credit Union enhanced its online Membership Application Process (MAP) to be more efficient and user friendly to those wanting to join OCCU.


A2A Transdfers
In May, 2016, Ocala Community Credit Union added A2A Transfer service for our members for a small $2.00 per transaction fee or FREE if the money coming in is going towards a loan payment.



In January, 2016, Ocala Community Credit Union wrapped up an IT Conversion from one local company to another to increase IT Security, receive more efficient service, and added a NAS to store our old data. This replaced the local IT Service Provider from April, 2015 below.


11-19-2015 my_virtual_strongbox

In November, 2015, Ocala Community Credit Union upgraded its E-Safe service to “My Virtual Strongbox” so members can now upload their personal documents, financials, photos, and receive e-receipts, and send/receive e-docs and e-loans. This upgraded service to our membership continues to be Free of Charge for limited storage space. Members have the option to purchase additional space without having to call or come into the credit union.


11-11-2015 Credit Score - Online Banking
In November, 2015, Ocala Community Credit Union introduced “Credit Score” in private online banking if the member applied for a loan product within the last 100 days. In addition, if a member applied for multiple loans over a 12 month period, a button will appear for the member to see “Previous Credit Scores”. This new service to our membership is Free of Charge.


11-01-2015 ProductsCardsMyPic
In November, 2015, Ocala Community Credit Union introduced “myPic Studios” where members can pay a $15.00 fee and get their personalized, or stock photos, printed on their Visa Debit Cards. (Note: Stock photos include, but are not limited to, Zombie photos)


Bolts_Oct2015

In October, 2015, Ocala Community Credit Union upgraded its SHAZAM Bolt$ App service to include “Transaction Control” where our members can instantly block and unblock their Visa Debit Cards. This upgraded service to our membership is Free of Charge.


ConmarLogoBlue
In June, 2015, Ocala Community Credit Union upgraded and consolidated its forms provider to CONMARSystems. This allowing for integration into our new Core Processing System, electronic signatures, and faster service to our new and existing members.


main-street-logo-blue@2x
In June, 2015, Ocala Community Credit Union upgraded its checks provider to Main Street to offer our members more selection at lower prices.


p2p - Free of Charge

In June, 2015, Ocala Community Credit Union upgraded its online BillPay to included many new features and one of them is p2p. This upgrade to our membership is Free of Charge.



In June, 2015, Ocala Community Credit Union upgraded its telephone teller to “CUTalk” providing our members with a toll free number to call in. In addition, we have your choice of English or Spanish to choose from. This upgraded service to our membership is Free of Charge.


occuitsmeIn June, 2015, Ocala Community Credit Union upgraded its online banking service to “ItsMe247” providing many more user friendly services to our members Free of Charge.


CU South Logo
In June, 2015, Ocala Community Credit Union converted over to an upgraded core processing system, CU*South, this gives both the employees and members many new benefits. This came with many of the features listed above and an improved online loan application, with new online membership application.


05-2015 SHAZAM Istant Issuance Debit Cards
In May, 2015, Ocala Community Credit Union introduced “Instant Visa Debit Cards” so our members whom had their cards compromised no longer have to wait the 7-10 business days for a replacement. This new service is being rolled out to our membership as Free of Charge. (These were updated to M/C in October, 2017 above)



In April, 2015, Ocala Community Credit Union wrapped up a 4 month process of replacing all of its Dell WindowsXP computers with new Dell Windows 7 computers with the assistance of its local IT Service Provider, Technology Concepts.


Shazam-Logo
In September, 2014, OCCU enhanced its security on Debit Cards to block the usage of using Signature Only at Gas Pumps/Stations, thus requiring our members to use their PIN number. In addition, OCCU blocked two countries currently high in fraud… China & Turkey.


cutopia-solutions-logo-web3_anniv1www_w-w-i-s_com
In September, 2014, Ocala Community Credit Union added e-Statement Notification Messages for the benefit of our members.


cutopia-solutions-logo-web3_anniv1www_w-w-i-s_com
In July, 2014, Ocala Community Credit Union added a Login Image and Sophisticated Challenge Questions to further enhance the security of our member’s online banking.


cutopia-solutions-logo-web3_anniv1www_w-w-i-s_com
In April, 2014, Ocala Community Credit Union added Stronger Password Technology to enhance the security of our member’s online banking.


Capital Mortgage Funding-Fairway
In March, 2014, Ocala Community Credit Union partnered with Capital Mortgage Funding to enhance our mortgage product line. •Mortgages for purchases or refinancing, •Conventional, Jumbo and FHA, VA, 203K and USDA/RD, •Special first time homebuyer programs, •Programs for self employed and commissioned members, •Second homes and rental properties. (In December, 2016 we changed partners to upgrade this service – see above.)


billpay2
In February, 2014, Ocala Community Credit Union upgraded its online banking bill-pay service to OneClick. This upgraded service to our membership is Free of Charge.


mobiledeposit 12-2013 Ocala CCU Deposit App
In December, 2013, Ocala Community Credit Union partnered with Malauzai through Corporate America to enhance this Mobile Check Deposit service with our own OCCU App. This is an upgrade to our service we rolled out in December, 2012 below. Remains Free of Charge to our members. (Click on Smartphone in above photo for more information.)


cutopia-solutions-logo-web3_anniv1www_w-w-i-s_com
In November, 2013, Ocala Community Credit Union added an “Online Loan Application” to its long list of other services; Online Banking, Mobile Banking, Website Hosting/Wordpress, Check Images, and eStatements.


shazam
In October, 2013, Ocala Community Credit Union introduced SHAZAM Bolt$ App giving our members; account balances, ability to set their own e-alerts via text or email, and ability to search for ATM’s on their smartphones Free of Charge. (Yes, 3 years ahead of Visa’s requirement for financial institutions to make this available in October 2016.)


Shazam-LogoPresto_RedPublixLogoGreen
In October, 2013, Ocala Community Credit Union upgraded its Debit Card and ATM Services nationwide with SHAZAM’s network, and complimented this with the Presto! network’s 24hr ATM’s found in Publix Stores. These are all in addition to the OCCU’s 24hr ATM’s here in Ocala, FL. All Free of Charge.



In April, 2013, Ocala Community Credit Union upgraded its’ ATM at the City of Ocala’s Citizen’s Center with a brand new 24hr Walk-Up ATM. An awning was later added in February, 2014. This provides 24hr service to our entire community. These ATM’s remain Free of Charge for our members.



In March, 2013, Ocala Community Credit Union added a brand new ATM in the lobby of the Ocala Police Department where our community can access 24hrs a day. These ATM’s remain Free of Charge for our members.


12-2012 Jeanie-mobile-check-deposit-App
In December, 2012, Ocala Community Credit Union introduced Remote Deposit Capture “RDC” as Mobile Check Deposit service to our membership Free of Charge through our partner Vantiv with the Jeanie Mobile Check Deposit App. (In December, 2013 we changed vendors to upgrade this service – see above.)


sprint-logo1Sprint Business
In November, 2012, Ocala Community Credit Union partnered with Sprint to offer its members 10% off their monthly Sprint bill, and our Business Members 15% off their monthly Sprint Bill.



In October, 2012, Ocala Community Credit Union became Bilingual to help support the Spanish Only Speaking communities in our field of membership.